Return & Refund Policy

Here’s a Return & Refund Policy customized for UrbanLeela.com — clear, customer-friendly, and suitable for a women’s clothing e-commerce store:

Return & Refund Policy

Effective Date: [Insert Date]

At UrbanLeela, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.

✅ Return Eligibility

We accept returns under the following conditions:

  • You must raise a return request within 3 days of delivery.

  • The item must be unused, unwashed, and in original condition with all tags, packaging, and accessories intact.

  • Only damaged, defective, or wrong items are eligible for return or exchange.

  • Sale items or customized gowns are not eligible for return or refund.

🚫 Non-Returnable Items

  • Worn, washed, or altered garments

  • Items without original tags or packaging

  • Final sale / clearance items

  • Items returned after 3 days of delivery

🔁 Exchange Policy

We offer exchanges only for:

  • Wrong size sent

  • Damaged product upon delivery

Please share unboxing video or photo proof within 24 hours of delivery for claims related to damage or incorrect product.

💰 Refunds

  • Once we receive and inspect the returned item, we’ll notify you via email/WhatsApp.

  • If approved, your refund will be processed within 5–7 business days.

  • Refunds will be issued to the original payment method or as store credit, depending on your choice.

  • Shipping charges are non-refundable unless the return is due to our error.

📦 How to Initiate a Return?

  1. Email us at support@urbanleela.com .

  2. Mention your order ID, reason for return, and attach relevant photos or video

  3. Our team will guide you through the return process